11. Contact Us
Effective Date: December 12, 2018
I care very much about the accuracy of Classwork Zoom, and I personally rely on it with my own classes, but of course it’s possible that something could go wrong that would affect the accuracy of the data, including problems on the Google end or on my end or somewhere in between. You know your students better than I do -- if you see results from Classwork Zoom that don’t make sense to you, do what you can to verify them.
When everything is working perfectly, Classwork Zoom provides information about editing activity in the files and documents attached to the assignments you choose, as well as identifying the accounts used to do the editing. Classwork Zoom can’t tell who is actually using an account when edits are made -- for example, if a student hands their computer to someone else during group work, it may seem later that only one student did the work, when in fact it was done by others as well. And if Classwork Zoom shows no work being done, this does not prove that the student in question isn’t doing something else productive, which may include working in a separate document which they intend to add to the assignment in Google Classroom. Classwork Zoom just reports details about edits to documents currently attached to assignments in Classroom, and it’s up to you to interpret the information that it provides.
While I am very motivated to fix any problems that may come up, I can’t guarantee that the methods I use to get data today will be available tomorrow, especially since Classwork Zoom depends on a system that I don’t own (Google), and they can change their stuff whenever and however they like without my permission.
I can’t guarantee that nothing will go wrong, but I can tell you that I care a lot about things going right, and that I will do what I can to make that happen as consistently as possible. At this time there is no dedicated tech support for Classwork Zoom. If I become aware of any problems, I will inform users as needed and work to get issues fixed as quickly as my time and budget allow.
Classwork Zoom is structured around Google Classroom assignments with the understanding that one user will use the extension with a number of classes and students that a single, normal human can teach on their own. If usage for a single account clearly exceeds that limit or still somehow manages to tax the server enough to risk the financial stability of my business, I reserve the right to discontinue service to that account and/or the related domain.
The payment model for Classwork Zoom is monthly or yearly subscriptions which can be made by individuals or organizations. I reserve the right to change the price at any time, but a change in price will only take effect for current subscribers after their subscriptions expire.
So let’s go...
If I use words like “we”, “us”, or “our”, I’m talking about myself AND anyone I’ve contracted to help build, maintain, and update Classwork Zoom.
If I use words like “you” or “your”, I’m talking to and about YOU :)
By using Classwork Zoom, you are saying it’s okay for us to collect, use, and (as allowed and/or legally required) share the information that you share with us. Any types of situations in which your information might be shared will be described here.
If you don’t want to provide the information that we’re collecting, you shouldn’t use Classwork Zoom. Or if you provided it and now want to take it back, you can easily cancel your account and delete all of your information (except userid and payment records) on the Profile page.
I will keep payment records for a matter of years for tax reasons, and a record of the userid is necessary to determine who is actually a new user so I can offer them a trial period.
If you choose to use Classwork Zoom, that means you’re agreeing to all of this in a legally binding way.
IF YOU CARE, then read carefully so you know what you’re agreeing to. If you see something you can’t deal with, get out of this site as fast as you can, and don’t come back till it’s changed or you feel better about it for some reason.
IF YOU DON’T CARE, then you’re not reading this anyway, but you have still magically agreed to it. If you’re not reading this, I take that as a sign of trust. Thanks -- I’ll do my best to be worthy of it :)
We collect information, including personal information, when you:
register with and log in to our website
use our services, and
communicate with us
We also collect information, such as anonymous usage statistics, by using cookies, server logs, etc. while you use Classwork Zoom.
A. Payment Information. When you make any payments for Classwork Zoom services, that naturally involves passing to the payment service whatever information is needed to make the payment. You probably knew that, but now I told you, too.
B. Using Classwork Zoom services. Any personal information you submit while using Classwork Zoom may be collected. We wouldn’t bother putting it in the form if we weren’t planning on saving it and/or using it either to serve you directly or to learn more about how and by whom our services are being used so we can better serve everyone.
C. Messages. When you message us directly or through the feedback form for any reason, those messages, like regular ones, land in an inbox somewhere and keep existing with whatever information you put in them.
D. When you submit a review on the site, that is of course stored as well, including whatever personal information you may have chosen to share. On the profile page you have the option to hide your review, make it publicly viewable, or delete it. Even if you list it as public, it may not be displayed on the site -- I’ll be moderating reviews.
E. Cookies, Automatic Data Collection, and Related Technologies. As you use Classwork Zoom and navigate the site, we may use automatic data collection technologies to collect information about your equipment, browsing actions, and patterns, like:
Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website; information about your computer and internet connection, including your IP address, operating system, and browser type.
Here are some ways that we may collect information:
Cookies (aka “browser cookies”). A cookie is a small text file stored on your computer that can be used to keep track of things like whether you’ve seen a welcome message after first installing Classwork Zoom. We may use both session cookies (that disappear as soon as you close your browser) and persistent cookies (that stay on your computer unless you go into your browser settings and delete them). Cookies are tiny, and they can make things more convenient or sometimes do things like help with security. We use one cookie that protects our site from a particular hack called a “cross-site request forgery”. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent, but if you refuse to accept cookies you will see the cookie request banner on every page, and we will be exposed to the hack I mentioned above. Unless you have done something to block cookies, we will use them when you Classwork Zoom or move around the Classwork Zoom site.
Web Beacons. Pages of the website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) provided and monitored by Google and/or Facebook that make it possible, for example, to count users who have visited those pages. This information can be combined with other information about a user’s activity on other sites to help get a clearer picture of who finds Classwork Zoom interesting and useful so I can try to reach more people with similar interests who will truly value the service that I’m offering. If you haven’t shared any information with either Google or Facebook, the information about your activities within Classwork Zoom will have no meaning and be of no use to them.
NOTE: We do not knowingly collect or wish to collect personal information from anyone under age 16. If you are under age 16 and reading this, you are in the wrong place. If you have created an account, please delete it immediately.
We use information collected from you to…
Maintain and update Classwork Zoom, including using information for troubleshooting
Fulfill your requests for services, information, or features
Communicate with you about your account by responding to your questions or concerns
Ask for feedback about Classwork Zoom
Better understand how users use Classwork Zoom so that we can make it even better or possibly develop entirely new tools
Email you or show in-app messages about new products that I design (you can opt out of this in your profile page)
Accept and record payments
Communicate with you about your subscription
Manage your account preferences and build your profile and registration information
Prevent fraud and abuse
With consent or if legally required, share information
We may remove personally identifying information from your records and use the result for analysis, examples, or anything else legal, and it won’t affect you because the records won’t be identifiable as yours.
Third Party Business Partners, Service Providers, Contractors or Agents. As necessary, we may share your information with other companies that perform services for us, including for payment processing, data analysis, marketing services, advertising services (including but not limited to retargeted advertising), email and hosting services, and customer service and support. The information we share will be strictly limited to what is absolutely necessary for the services they provide. For example, we will not share details of your Classwork Zoom usage with Paypal because they don’t need it to process payments, and we will not share payment information with Google because it’s none of their business.
Analytics and Data Enrichment Services. We use third-party analytics to help understand your usage of our Services and to improve our Services (for more info, see Cookies and Web Beacons above). We may provide your contact / registration information, technical information, usage data, or de-identified data to data analysis services which match that information with publicly available database information, including contact and social information from other sources which will help us to get a sense of who our users are and help us decide where to focus any possible efforts to reach potential new users.
Marketing. We do not rent, sell, or share personal information about you with other people or non-affiliated companies for their direct marketing purposes.
As Required By Law and Similar Disclosure. We may access, preserve, and share your Personal Information or other account information if we believe doing so is required to (a) comply with law enforcement requests and legal process, like a court order or subpoena; (b) respond to your requests; or (c) protect your, our or others’ rights, property, or safety.
Consent. We may also disclose your personal information with your permission.
Leaving Classwork Zoom is easy -- just go to the Profile page and look for the button. Two clicks, and it’s over. If instead you want to change your information, many options are adjustable right on that page. If you want to update something on that page which is not editable, there’s probably a reason it’s not editable, but you can always ask me to update it for you, and we’ll see how that conversation goes. Bottom line, if you really don’t like something that is stored there, you have the power to delete your account. If you just want to view your information, it’s all there on the Profile page, and you can even download it. Really transparent, and really convenient.
If you choose to delete your account, I will still keep some information for business purposes.
In certain sections of the Services, we may include links to external websites or applications (for example, Facebook and Twitter). These websites and applications are governed by their own privacy policies or information collection practices, which may be very different from ours. If that is something you’re concerned about, go check out their privacy policies and information collection practices.
Classwork Zoom is hosted on a server in Germany. If you are an EU citizen traveling outside of Europe, your data will be transmitted outside the EU. If you’re within the EU, odds are that it will be transmitted within the EU all the way to your computer, but either way, the server is in the EU.
California residents have the right to receive, once a year from us: a) information identifying any third party company(ies) to whom we may have disclosed (within the previous calendar year) your Personal Information for that company's direct marketing purposes; and b) a description of the categories of Personal Information disclosed. If you are a California resident and wish to obtain such information, submit a request to us using the contact information provided in section 11 at the end of this policy with "Request for California Privacy Information" in the subject line and the body of your message. Only information required to be disclosed by law will be included in our response.
The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. It is enforceable since 25 May 2018. The GDPR replaces the 1995 Data Protection Directive.
I appointed https://GDPR-Rep.eu as the European representative for Classwork Zoom according to Art 27 GDPR. If you want to make use of your GDPR data privacy rights, please visit: https://gdpr-rep.eu/q/14715038
To contact GDPR-Rep.eu by postal mail, use the address below (and mention GDPR-REP ID: 14715038).
Maetzler Rechtsanwalts GmbH & Co KG
Attorneys at Law
c/o Page 23 Solutions LLC
Schellinggasse 3/10, 1010 Vienna, Austria
We can legally process users’ data because they are required to agree to our Terms of Service when they join Classwork Zoom.
We store information about users on servers primarily located in Germany. If you are accessing our Services from outside of Germany, this means that the information will travel to to whatever device(s) you’re using, and any information you send us also travels who knows where before it gets to us -- the Internet routes things all sorts of ways. When you see “https” at the beginning of our web address that tells you that our connection is secure, so I don’t think you have anything to worry about.
Classwork Zoom uses a variety of third party service providers to help us provide services related to our services. Service providers may be located inside or outside of the European Economic Area (“EEA”). We hold Data Processing Agreements (DPA) in place with all the third party services that guarantee that adequate safeguards are put in place with respect to the protection of such Personal Data as required by EU’s GDPR Data Protection policies. We do not sell personal information to third parties.
The people who provide us with any personal data have the following rights:
a. Right of access: Users of Classwork Zoom have easy access to all data that we store about them (just go to the Profile page).
b. Right to rectification of information: If you find that any of the information we have stored is inaccurate, and you’re unable to update it yourself, you can ask us to change it for you using the feedback form at the bottom of any page, and I’ll make sure it’s done within a reasonable time, keeping in mind that it will probably be me making the change, and I’m a busy teacher.
c. Right to erasure (to be forgotten): You can erase all records that I don't have a legitimate business purpose for keeping. Which means you can easily delete your account from the Profile page, but I have a legitimate business purpose for keeping...
But your usage history and review (if you left one) will be erased, and I foresee no need to access the list of former users unless they later access the site or there are legal / tax issues to deal with. If a user doesn't want me to access those things after deleting their account, that makes two of us.
d. Right to restriction of processing: When we talk about processing your data in this context, we’re talking about Google Analytics and Facebook Pixel, both of which are used to see overall patterns in the use of Classwork Zoom and help us to reach more potential users. If you want to opt out of being tracked by Google Analytics or Facebook Pixel on Classwork Zoom for any reason, you can easily do so on the Profile page.
e. Right to data portability: If you want any and all data that we have about you, just go to your Profile page to view and/or download it in multiple formats. This portability does not apply to:
– Any third parties’ data that you have provided to Classwork Zoom (there’s not currently a situation where we would ask you for this or you would provide it).
– Data about you provided by third parties (we’re not receiving or interested in receiving more data specifically about you or any other individually identifiable users -- we’re only interested in overall patterns of use).
f. Right to object: You can always object to the processing of your personal data. This should be unnecessary since on the profile page you can...
opt out of Google Analytics and Facebook Pixel
Update much of your information
Delete your entire account.
If for some reason these options don’t seem to meet your needs, look to the end of this policy for contact info.
Email me about significant changes to the Terms of Service.
Email me about any changes to the Terms of Service.
Don’t contact me about changes to the Terms of Service.